Vanessa Van Pelt is a Business Process Consultant with over 22 years of experience at Duke University Health System. Having held various roles within the scheduling domain, including Scheduler, Call Center Manager, and Decision Tree Analyst, Vanessa has developed strong expertise in optimizing processes and driving efficiency. Currently, she is leveraging her extensive background and passion for continuous improvement to co-lead the organization’s patient self-scheduling initiative, focused on innovation and enhancing operational outcomes.