Name
Guided Scheduling Strategies for Teams
Date & Time
Monday, February 24, 2025, 3:00 PM - 3:50 PM
Location Name
Winston 3B
Topic
MyChart - Patient Engagement, Scheduling
Organization
Duke Health
Speakers
Description
In 2022, Duke Health Access Services (DHAS) and Duke Health Technology Solutions' Digital Strategy Office (DSO) collaborated for the first time to significantly increase self-scheduling rates using Epic tools. This presentation will detail their successful strategies, including forming a cross-department team, implementing sprint methodology, and fully utilizing Epic’s resources.