Name
Unplugged But Unshaken: How To Get Started with an Unexpected EMR Extended Downtime
Date & Time
Wednesday, April 8, 2026, 11:00 AM - 11:50 AM
Location Name
Winston 3A
Topic
Systems Tech - Downtimes, BCA
Organization
McLeod Health
Speakers
Description
This presentation introduces a structured, system-level strategy for managing EMR extended downtimes, built on the foundation of cross-functional representation and ownership. Each facility will identify a representative from operational areas - clinical, IT, pharmacy, lab, radiology, etc. - who will serve as the owner of their area's downtime processes.
These owners are not just participants - they are accountable leaders who ensure their teams are trained, workflows are validated, and downtime readiness is maintained. By embedding ownership at the local level, we create a culture of proactive engagement and shared responsibility.
This approach ensures that downtime management is not just a checklist - it's a sustained, team-driven effort that protects patient care and operational integrity.
Key Benefits of Ownership:
• Accountability: Clear roles and responsibilities reduce confusion and improve response time.
• Consistency: Standardized practices across facilities ensure reliable execution during downtime.
• Empowerment: Owners are equipped to make decisions and drive improvements within their areas.
• Preparedness: Regular review and ownership of downtime procedures enhances readiness and reduces risk.
• Collaboration: Cross-functional ownership fosters stronger communication and coordination across departments.