Name
Enhancing In-Basket Documentation Efficiency as a Strategy to Combat Provider Burnout
Date & Time
Monday, February 24, 2025, 11:00 AM - 11:50 AM
Location Name
Salem 3C
Topic
Ambulatory
Organization
UNC Health
Speakers
Description
This project aimed to address provider burnout and In Basket overload in an outpatient cardiology clinic by implementing standardized responses, SmartTools, and QuickActions. A multidisciplinary team developed and trained staff on these tools, resulting in a significant reduction in documentation time and increased efficiency in message resolution, even with a rising message volume. This pilot highlights the potential for targeted, clinic-level interventions to improve workflow efficiency and reduce provider stress.